TERMS & CONDITIONS 條款與細則

Thank you for visiting the PINE website (the “Site”). Access to, and use of, the Site and related services (collectively, the “Services”) are governed by these terms and conditions, and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you are agreeing to be bound by all of the Terms Of Service.

PINE reserves the right to update or change the Site, related policies and agreements, the Privacy Policy and the TOS at any time. You are advised to check the Site from time to time for such updates or changes.

 

1. REGISTRATION

You are required to register an account to use some of the Services on the Site. In registering an account, you agree to provide information about yourself that is true, accurate, current and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about PINE’s Privacy Policy before you register to use the Site and the Services. PINE reserves the right to only accept orders from persons aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you know or suspect that the security of your account has been compromised, or that there is unauthorised use of your account, it is your responsibility to contact us immediately.

 

2. PROHIBITIONS AND FAILURE TO COMPLY

We may take action against you and/or your account for illegal and/or inappropriate activities, including but not limited to:

  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way;
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
  • Advertising or sending unsolicited messages of any kind; and
  • Impersonating others or providing any kind of false information .

PINE reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.

 

3. INTELLECTUAL PROPERTY

All content on the Site, including but not limited to, any text, audio or music, video, graphics, photographs, and image (the “Content”) and all software used on the Site are the intellectual property of PINE and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by PINE and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any of the Content without express prior consent or authorisation of PINE. Any such unauthorized actions may result in civil consequences or criminal penalties.

PINE reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

4. THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by PINE. We have no control over such sites and resources and are not responsible for such sites and resources.  For the avoidance of doubt, we are not liable for any loss or damage caused, or allegedly caused, by or in connection with your use of them.

PINE is not responsible for the content or accuracy of any off-Site pages, including but not limited to advertisers of the Site. Use of these external websites or resources is at your own risk and subject to the terms of use and service applicable to each of such sites.

 

5. ELIGIBILITY TO PURCHASE

In order to place an order with us, you must meet the following requirements:

  • Be aged 18 years of age or over;
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to PINE and PayPal for payment; and
  • Provide personal and payment details that are warranted by you to be both valid and accurate (name, email address, phone number, billing information and other requested information as indicated on the Site).

In placing an order with us, you authorise PINE and PayPal to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you (i) to perform appropriate anti-fraud checks, such as credit checks; and (ii) where deemed necessary in our sole discretion, to transmit or obtain information about you to or from third parties, including but not limited to credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we may use your data.

All orders are subject to stock availability and confirmation of the order price. Items placed in your shopping cart are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

 

6. PRODUCT DESCRIPTION

PINE will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. However, we do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our returns policy if you feel a product offered by PINE is not as described.

 

7. PRICING

All products on the Site are billed in Hong Kong Dollars (HKD). Prices displayed in currencies other than the Hong Kong Dollar are only provided for your ease of reference, and are calculated based on prevailing market rates. Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

8. PAYMENT

We accept payments made by Visa, MasterCard and through the PAYPAL.

By placing an order using one of the above payment methods, you confirm that the credit/debit card used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to PINE, we will not be liable for any delay or non-delivery.

 

9. ACCEPTANCE OF YOUR ORDER

Once you have placed an order, we will send you an email acknowledging receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.  When the items have been dispatched to your delivery address, we will send you another email to confirm shipment. Your order is only deemed to be accepted by us when the items have been dispatched. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed between you and PINE. All sales contracts entered into between you and PINE are concluded in English, in the Hong Kong Special Administrative Region and governed by Hong Kong law.

PINE reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product you ordered is out of stock, or is withdrawn for any reason;
  • The product you ordered fail to meet our quality standards;
  • One or all of the ordered items are subject to the shipping restrictions;
  • We identify a pricing or product description error;
  • We are unable to obtain authorisation for payment; or
  • You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

 

10. SHIPPING AND COLLECTIONS

The expected delivery time of your order is detailed in the FAQ section of this Site. PINE will try our best to meet these estimates but cannot guarantee that such estimates will be met.

PINE insures each order through transit up until it is delivered to the specified delivery address or is collected. You are required to sign a confirmation of receipt of the products when the products are collected, and by doing so, you accept responsibility for the products ordered from then on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by PINE. You also accept the associated transfer of responsibility in the same way. PINE reserves the right to update its shipping policy at its sole discretion without prior notice.

 

11. RETURNS

Please refer to the FAQ section of this Site for more details on our returns policy.

 

12. YOUR RIGHTS

Nothing in the TOS is intended to affect your rights under Hong Kong law.

 

13. LIABILITY

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. PINE takes no responsibility for any such views as they do not necessarily reflect ours.

PINE does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend that all users of the Site ensure that they have installed updated software, including anti-virus software, as they deem necessary.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, PINE will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in the TOS.

 

14. INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, PINE (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or caused by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it does not constitute a waiver of any of our rights and remedies in any other situation where you breach the TOS.

 

15. COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team at customerservice@pine.com.hk for any order related complaints or comments.

PINE respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

 

16. GOVERNING LAW AND JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

 

17. MISCELLANEOUS

The TOS shall be interpreted in English.  The Chinese version of the TOS are displayed for reference only.  In the case of any inconsistency, the English version of the TOS shall prevail.

Thank you for visiting the PINE website (the “Site”). Access to, and use of, the Site and related services (collectively, the “Services”) are governed by these terms and conditions, and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you are agreeing to be bound by all of the Terms Of Service.

PINE reserves the right to update or change the Site, related policies and agreements, the Privacy Policy and the TOS at any time. You are advised to check the Site from time to time for such updates or changes.

 

1. REGISTRATION

You are required to register an account to use some of the Services on the Site. In registering an account, you agree to provide information about yourself that is true, accurate, current and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about PINE’s Privacy Policy before you register to use the Site and the Services. PINE reserves the right to only accept orders from persons aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you know or suspect that the security of your account has been compromised, or that there is unauthorised use of your account, it is your responsibility to contact us immediately.

 

2. PROHIBITIONS AND FAILURE TO COMPLY

We may take action against you and/or your account for illegal and/or inappropriate activities, including but not limited to:

  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way;
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
  • Advertising or sending unsolicited messages of any kind; and
  • Impersonating others or providing any kind of false information .

PINE reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.

 

3. INTELLECTUAL PROPERTY

All content on the Site, including but not limited to, any text, audio or music, video, graphics, photographs, and image (the “Content”) and all software used on the Site are the intellectual property of PINE and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by PINE and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any of the Content without express prior consent or authorisation of PINE. Any such unauthorized actions may result in civil consequences or criminal penalties.

PINE reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

4. THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by PINE. We have no control over such sites and resources and are not responsible for such sites and resources.  For the avoidance of doubt, we are not liable for any loss or damage caused, or allegedly caused, by or in connection with your use of them.

PINE is not responsible for the content or accuracy of any off-Site pages, including but not limited to advertisers of the Site. Use of these external websites or resources is at your own risk and subject to the terms of use and service applicable to each of such sites.

 

5. ELIGIBILITY TO PURCHASE

In order to place an order with us, you must meet the following requirements:

  • Be aged 18 years of age or over;
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to PINE and PayPal for payment; and
  • Provide personal and payment details that are warranted by you to be both valid and accurate (name, email address, phone number, billing information and other requested information as indicated on the Site).

In placing an order with us, you authorise PINE and PayPal to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you (i) to perform appropriate anti-fraud checks, such as credit checks; and (ii) where deemed necessary in our sole discretion, to transmit or obtain information about you to or from third parties, including but not limited to credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we may use your data.

All orders are subject to stock availability and confirmation of the order price. Items placed in your shopping cart are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

 

6. PRODUCT DESCRIPTION

PINE will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. However, we do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our returns policy if you feel a product offered by PINE is not as described.

 

7. PRICING

All products on the Site are billed in Hong Kong Dollars (HKD). Prices displayed in currencies other than the Hong Kong Dollar are only provided for your ease of reference, and are calculated based on prevailing market rates. Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

8. PAYMENT

We accept payments made by Visa, MasterCard and through the PAYPAL.

By placing an order using one of the above payment methods, you confirm that the credit/debit card used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to PINE, we will not be liable for any delay or non-delivery.

 

9. ACCEPTANCE OF YOUR ORDER

Once you have placed an order, we will send you an email acknowledging receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.  When the items have been dispatched to your delivery address, we will send you another email to confirm shipment. Your order is only deemed to be accepted by us when the items have been dispatched. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed between you and PINE. All sales contracts entered into between you and PINE are concluded in English, in the Hong Kong Special Administrative Region and governed by Hong Kong law.

PINE reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product you ordered is out of stock, or is withdrawn for any reason;
  • The product you ordered fail to meet our quality standards;
  • One or all of the ordered items are subject to the shipping restrictions;
  • We identify a pricing or product description error;
  • We are unable to obtain authorisation for payment; or
  • You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

 

10. SHIPPING AND COLLECTIONS

The expected delivery time of your order is detailed in the FAQ section of this Site. PINE will try our best to meet these estimates but cannot guarantee that such estimates will be met.

PINE insures each order through transit up until it is delivered to the specified delivery address or is collected. You are required to sign a confirmation of receipt of the products when the products are collected, and by doing so, you accept responsibility for the products ordered from then on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by PINE. You also accept the associated transfer of responsibility in the same way. PINE reserves the right to update its shipping policy at its sole discretion without prior notice.

 

11. RETURNS

Please refer to the FAQ section of this Site for more details on our returns policy.

 

12. YOUR RIGHTS

Nothing in the TOS is intended to affect your rights under Hong Kong law.

 

13. LIABILITY

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. PINE takes no responsibility for any such views as they do not necessarily reflect ours.

PINE does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend that all users of the Site ensure that they have installed updated software, including anti-virus software, as they deem necessary.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, PINE will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in the TOS.

 

14. INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, PINE (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or caused by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it does not constitute a waiver of any of our rights and remedies in any other situation where you breach the TOS.

 

15. COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team at customerservice@pine.com.hk for any order related complaints or comments.

PINE respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

 

16. GOVERNING LAW AND JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

 

17. MISCELLANEOUS

The TOS shall be interpreted in English.  The Chinese version of the TOS are displayed for reference only.  In the case of any inconsistency, the English version of the TOS shall prevail.

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